FAQs

How can I contact URBANATTIRECLOTHING?

You can email us at urbanattirecloths@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

NO only America

Where do you ship from?

We ship from Hong Kong and China and America .

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 1 hours of ordering. All requests after this time will be denied. Your order can not be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Maestro) and American Express payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day.  Please note that we do not ship on weekends. However, in rare cases, deliveries may occur on weekends if the delivery driver is available, though this is not guaranteed.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at urbanattirecloths@gmail.com

What if the item(s) I received are defective/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

we don't usually refund but we refund maybe if your order is damaged but we do not refund if you order a wrong size